Privacy Policy
1. General information
This Privacy Policy and Cookies Policy explains how Sinelio Laboratories collects, uses, stores, shares and protects personal data in connection with the online store available at www.sinelio.com (the “Store”).
The Store is operated by Sinelio Laboratories, with registered address at OMC Chambers, Wickhams Cay 1, Road Town, Tortola, British Virgin Islands.
This Policy applies when you visit the Store, browse Products, create an Account, place an Order, contact us, subscribe to communications, submit a review, use contact forms or otherwise interact with the Store.
We process personal data in accordance with applicable data protection and privacy laws. Where the laws of the European Economic Area, the United Kingdom or another jurisdiction apply to a specific Customer, we respect mandatory privacy rights available under those laws.
This Policy should be read together with our Terms & Conditions and any notices displayed during checkout, account registration, newsletter subscription or cookie consent collection.
2. Definitions
- Account means a registered customer account in the Store.
- Controller, we, us or our means Sinelio Laboratories.
- Customer or you means a person who visits the Store, creates an Account, places an Order or otherwise interacts with the Store.
- Personal data means information relating to an identified or identifiable natural person.
- Processing means any operation performed on personal data, such as collection, storage, use, disclosure, deletion or protection.
- Product means a product offered in the Store.
- Store means the online store available at www.sinelio.com.
3. Data controller and contact details
The controller of personal data processed through the Store is:
Sinelio Laboratories
OMC Chambers, Wickhams Cay 1
Road Town, Tortola
British Virgin Islands
Website: www.sinelio.com
Email: contact@sinelio.com
We do not provide privacy support by telephone. Privacy questions, requests and complaints should be sent by email.
We have not appointed a data protection officer. Privacy matters should be addressed directly to Sinelio Laboratories using the contact details above.
4. Categories of personal data we process
Depending on how you use the Store, we may process the following categories of personal data:
- Identity data, such as full name, company name, account username or customer identifier.
- Contact data, such as email address, billing address, delivery address and other contact details submitted by you.
- Order data, such as selected Products, quantities, prices, payment status, invoices, order history, delivery method, shipment status, returns and complaint information.
- Account data, such as login credentials in encrypted or hashed form, account settings and saved addresses.
- Payment-related data, such as transaction identifiers, payment method type, payment confirmation and fraud-prevention signals. Full payment card or payment account details are normally processed by external payment providers, not stored directly by us.
- Communication data, such as messages sent to customer support, contact form submissions, complaint details, review content and newsletter preferences.
- Technical data, such as IP address, browser type, device type, operating system, language settings, referring URL, page views, clickstream data, cookie identifiers, session identifiers and security logs.
- Marketing and preference data, such as newsletter consent, communication preferences, promotion interactions and cookie choices.
We do not intentionally request special category data, such as health information, biometric data, political opinions, religion or similar sensitive data. You should not send such data to us unless it is strictly necessary for a specific request and you understand the privacy implications.
5. Purposes and legal bases of processing
We process personal data for the purposes described below, relying on contractual necessity, legitimate interests, consent, legal obligations or other lawful grounds available under applicable data protection laws.
Store operation and account management
We process personal data to provide the Store, maintain Accounts, enable login, remember Cart contents, secure user sessions, display order history and provide customer-facing Store functionality.
Order handling and contract performance
We process personal data to receive Orders, verify checkout information, accept or refuse Orders, process payments, issue order confirmations, prepare shipments, handle delivery, provide invoices or order documents, process returns and respond to complaints.
Product compliance, research-use declarations and fraud prevention
Because Products may include specialist research-use materials, we may process personal data to assess eligibility, verify declarations, prevent unlawful or unsafe use, detect fraud, enforce Store rules, manage chargebacks and protect our rights, Customers and third parties.
Customer support and communications
We process personal data to answer questions, handle requests, manage complaints, send service messages, provide information about Orders and communicate about Store-related matters.
Marketing communications
Where permitted by law or where you have consented, we may process personal data to send newsletters, Product updates, educational materials, promotional information and Store news. You may unsubscribe at any time.
Analytics and Store improvement
We may process technical and usage data to understand how the Store is used, measure performance, improve design, optimize checkout, detect errors, test features and develop new services.
Security and legal protection
We process personal data to protect Store security, prevent abuse, investigate incidents, maintain backups, defend or establish legal claims, comply with lawful requests and meet applicable regulatory, tax, accounting or record-keeping obligations.
6. Data retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including Store operation, order fulfilment, support, complaint handling, fraud prevention, tax, accounting, legal compliance, dispute resolution and legitimate business records.
Account data is normally retained while the Account remains active. If you request Account deletion, we will delete or anonymize Account data unless retention is necessary for completed Orders, legal obligations, fraud prevention, dispute handling or other legitimate purposes.
Order, payment, invoice, delivery and complaint records may be retained for the periods required or permitted by applicable accounting, tax, consumer, commercial or limitation rules.
Newsletter data is retained until you unsubscribe, withdraw consent or object to marketing, unless limited retention is necessary to keep a suppression list and ensure that we do not contact you again.
Technical logs and security records are retained for a reasonable period appropriate to security, troubleshooting and fraud-prevention purposes.
7. Recipients of personal data
We may share personal data with trusted recipients where necessary for the purposes described in this Policy, including:
- hosting, infrastructure, security, backup and IT service providers;
- payment processors, banks, payment gateways and fraud-prevention providers;
- delivery companies, fulfilment partners, warehouse operators and customs or logistics providers;
- email, newsletter, customer support and communication service providers;
- analytics, cookie management and Store performance providers;
- accounting, tax, legal, compliance and professional advisers;
- public authorities, courts, regulators, law enforcement bodies or other entities where disclosure is required or permitted by applicable law;
- successors or transaction parties in connection with a business transfer, merger, restructuring or similar transaction, subject to appropriate safeguards.
Service providers may process personal data only for agreed purposes or as required by law. We do not sell personal data in the ordinary sense of selling customer lists for cash.
8. International data transfers
Because the Store is operated internationally, personal data may be processed in countries other than your country of residence, including countries that may have different data protection standards.
Where applicable law requires safeguards for international transfers, we use appropriate measures such as contractual protections, data processing agreements, transfer impact assessments, recognized transfer mechanisms, technical security measures or reliance on another lawful transfer basis.
9. Your privacy rights
Depending on the laws applicable to you, you may have some or all of the following rights:
- the right to request access to your personal data;
- the right to request correction of inaccurate or incomplete data;
- the right to request deletion of personal data;
- the right to request restriction of processing;
- the right to object to processing based on legitimate interests or direct marketing;
- the right to request data portability;
- the right to withdraw consent where processing is based on consent;
- the right to lodge a complaint with a competent privacy or data protection authority.
To exercise your rights, contact us at contact@sinelio.com. We may need to verify your identity before responding. Some rights may be limited where retention or processing is necessary for legal obligations, completed Orders, fraud prevention, dispute handling, security or other lawful purposes.
11. Data security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction or misuse.
Security measures may include encrypted connections, access controls, password hashing, limited access rights, monitoring, backups, security updates and confidentiality obligations for persons or providers with access to personal data.
No online service can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for using secure devices, networks and passwords.
We will never ask you to send your Store password by email. If you receive a suspicious message claiming to be from Sinelio, do not provide login details and contact us.
12. Minors
The Store is intended only for persons who are at least 18 years old. We do not knowingly sell Products to minors or knowingly collect personal data from minors. If you believe a minor has provided personal data to us, please contact us so that we can review and take appropriate action.
13. Third-party links
The Store may contain links to third-party websites, tools, payment providers, delivery tracking pages, educational resources or other external services. We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before using them.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Store functionality, providers, cookies, legal requirements, business operations or privacy practices.
The current Privacy Policy will be available on the Store website. If a change is material and applicable law requires additional notice or consent, we will provide it through an appropriate channel.
15. Privacy contact
Questions, requests and complaints concerning privacy, cookies or personal data should be sent to:
Sinelio Laboratories
OMC Chambers, Wickhams Cay 1
Road Town, Tortola
British Virgin Islands
Email: contact@sinelio.com